New Patients

New Registration Process During COVID-19

During these difficult times we understand that you will still need to access GP services, although we are unable to offer face to face appointments unless absolutely necessary, you will still be able to complete a form via the online consult system for self help and GP advice.

We are discouraging patients to attend the surgery as much as possible.

If you wish to register at the practice please complete the following form: https://www.online-consult.co.uk/org/tollgate-medical-centre/topic/1185

Once you have submitted the form please provide proof of address and photo ID via email, you can send your documents to information.tollgate@nhs.net

If you are unable to do this please contact the surgery and speak to our reception for advice.

Disabled Patient Facilities

Disabled patient facilities are also available at this practice.

(Car park space, ramp, toilet etc).

Register as a New Patient

You can register online by clicking the green register now button, once you have completed the online registration forms you will need to visit the surgery with two forms of identification, one of which must be photo ID e.g. Driving licence, passport (or birth certificate) and the other must show your name and address this must be a utility bill e.g. gas, electric, water, council tax, bank statement, any government agency letter or landline telephone bill. No more than three months old that will prove you live inside the practice boundary. Tenancy agreements and mobile phone bills are not acceptable.

If you do not visit the surgery to complete your application within 30 days of your online application, your application will be cancelled.

As part of an Adult registration we ask you to complete a new patient questionnaire, Link below. If you are completing an online registration form and have access to a printer please complete this document and bring it with you when you present your ID and proof of address, alternatively we have copies at reception.

For children we require a full birth certificate with the Parent(s) name(s) included and for any children aged 7 years or younger a copy of their Immunisation records (red book if given in the UK). 

All new patients aged 40 and over are offered a health check with a member of the healthcare team to ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.

Medical treatment is available from the date of registration. Please contact reception for further information.

Practice Area

If you live within our Practice area you can register at any time when we are open. We care for the residents of Beckton and Custom House who live south of the A13 (Newham Way) and east of Prince Regent Lane. You will need to supply your NHS number (this is essential) and two forms of identification one of which must be photo ID and the other must show your name and address.

Click on the link below for a list of the roads in our Practice area:

Roads in Our Area.pdf

Temporary Patient Registrations

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

england English Iran Farsi Urdu Urdu
albania Albanian Bengali Bengali india Hindi
egypt Arabic Croatian Croatian lithuania Lithuanian
bulgaria Bulgarian Punjabi Punjabi poland Polish
china Chinese (Cantonese) Somali Somali portugal Portuguese
china Chinese (Mandarin) Gujerati Gujerati spain Spanish
russia Russian Turkish Turkish French French