Routine appointments are ten-minute slots.  Please arrive for your appointment in good time. If you arrive after your appointment time, you may have to re-book. Otherwise you will have to wait until there is a gap in the session.

Sadly, we sometimes ask patients who miss more than three appointment to find another doctor.

We only see patients for routine consultation, meaning an appointment has already been arranged with the GP or Nurse. Because of the number of people asking for medical attention, it is not usual for you to see a doctor the same day unless deemed appropriate by the clinician. We can usually offer you an appointment within two working days but you may wait longer if you have asked for a specific GP or Nurse.

Emergencies

If you become unwell, telephone us for the next available appointment but if you need immediate treatment you may be asked to go to the Newham Urgent Care Centre at Glen Road, Newham General Hospital, E13 8SL.

Tel: 020 7363 9200

Fax: 020 7363 9210

No appointment is needed and assessments are carried out by experienced NHS nurses.

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Our doctors operate a policy of not taking calls whilst they are seeing their patients. We also do not run a system of leaving messages for our GP's, instead you should complete and form via the online consult system for a GP to review.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early in the day as possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. We do not make home visits because you don’t have the means to reach us. There are a number of transport options available to those who cannot provide their own transport including minicabs and the “Dial-a-Ride” service. For further information please contact London Borough of Newham

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Total cost of lost appointments for February 2023 is £5625

• 69 doctors and nurse practitioner appointments were lost. Each appointment costs £45.
• 66 practice nurse appointments were lost. Each appointment costs £18
• 111 healthcare assistant appointments were lost. Each appointment costs £12

Please notify the surgery on 020 7473 9399 in good time if you are unable to keep your appointment so that it can be offered to somebody else!

Tollgate Medical Centre is a teaching practice for students attending Newham General and King's College Hospitals.

Please note that patient permission is always sought before including any medical student in consultations.

With the patient’s consent students may sit in on consultations with the GP or nurse to learn about general practice.

Students are also occasionally asked, with the patient's consent, to carry out a consultation alone which is then discussed with the GP, student and patient.

If you agree to see a medical student, you will be assisting with their training and your cooperation will be appreciated. However the choice is yours and you do not need to have a consultation with a medical student if you prefer not to.

We hope that you will help with the doctor training by agreeing to consult with a medical student if an appointment is offered to you. However you may request to see your usual doctor for a consultation if you prefer.